Customer Success Engineer
Magic
About Magic Labs
Magic is innovating at the intersection of crypto and AI to make wallets invisible and capable of running on autopilot.
In 2018, we introduced the first embedded wallet, enabling users to create wallets with just an email or social login. This approach has since become standard across much of the industry. To date, we’ve helped onboard over 50 million wallets and 200,000 developers, supporting projects like Polymarket, Helium, WalletConnect, and Immutable, as well as enterprises such as Forbes, Mattel, and Naver. We’re backed by investors including PayPal Ventures, Lightspeed, Placeholder, SV Angel, Naval Ravikant, and Balaji Srinivasan.
Today, we’re building Newton to help bring about the wallet endgame—where AI and automation completely abstract away the complexity of onchain interactions beyond wallet creation. This means applying state-of-the-art technologies from both AI and crypto and delivering them through a product and protocol that can scale to billions. Our vision is a future of self-driving capital that extends the financial system upgrade made possible by web3.
This role is open to candidates based anywhere in the US or Canada, with a slight preference for those in commuting distance of NYC.
Unfortunately, we are unable to sponsor or take over sponsorship (ex., H-1B transfer) of employment visas, and applicants must be authorized to work for any employer in the US or Canada.
Role Overview
We're seeking a Customer Success Engineer to join our team. This hybrid role bridges technical support and solutions consulting—you'll be the technical expert our developer customers rely on throughout their entire Magic journey. On the post-sales side, you'll resolve technical support questions from developers integrating our SDK. On the pre-sales side, you'll partner with sales to scope solutions and demonstrate what's technically possible with Magic.
Our users and partners are an extremely diverse group—from web3-native developers to traditional enterprise customers building in web3 for the first time. You'll work across the full customer lifecycle, from initial technical qualification through successful implementation and expansion.
Key Responsibilities
Post-Sales Technical Support
- Serve as the primary technical resource for developers integrating Magic's SDK
- Troubleshoot and resolve technical issues across various languages, frameworks, and blockchain environments
- Guide customers through implementation challenges, helping them understand best practices
- Identify patterns in support requests to improve documentation and developer experience
Pre-Sales Solutions Consulting
- Provide technical qualification and support for prospective customers and partners
- Understand customer requirements and articulate how Magic solves their onboarding and checkout flow needs
- Develop and deliver technical demos showcasing specific use cases and integrations
- Partner with AEs and partnerships executives to execute the technical aspects of the sales strategy
Customer Success
- Successfully onboard and launch customers, guiding them toward renewal and expansion
- Contribute to technical content, documentation, and demos
- Translate ambiguous customer needs into specific, deliverable requirements and solutions
Required Skills
- 3+ years in a customer-facing technical role (solutions engineering, technical support, developer relations, or similar)
- Strong proficiency with JavaScript/TypeScript and React (experience with Next.js a plus)
- Comfortable working with APIs and understanding authentication flows
- Familiarity with the Web3 ecosystem and technologies (wallets, transactions, blockchain fundamentals)
- Excellent written and verbal communication—able to explain technical concepts to both developers and non-technical stakeholders
- Customer-obsessed: confident interfacing with users and building rapport
- Intellectually curious with strong problem-solving skills
- Comfortable tinkering across languages and services, stepping into unfamiliar code and making sense of what's going on
Preferred Skills
- Experience with embedded wallets, authentication providers, or identity solutions
- Familiarity with multiple blockchain networks (EVM chains, Solana, etc.)
- Background in developer education, documentation, or technical writing
- Experience with support tooling (Zendesk, Intercom, etc.) and CRM systems
- Proficiency with AI coding tools (Copilot, Cursor, Claude Code, etc.)
Salary Range
- For candidates based in the US, this role's annual base salary is USD $100,000 - $120,000
- For candidates based in Canada, this role's annual base salary is CAD $95,000- $110,000
The final offer will take into account several factors, including your experience, skill set, and location.
Benefits and Perks
- Remote-first culture with flexible working hours
- Stock options and token grants
- 99% company-paid medical*, dental and vision insurance
- 100% company-paid life and disability insurance
- 401(k) plan (US) or pension plan (CAN)
- $3,600 annual reimbursement for remote work, wellness, and professional development
- Flexible time off
- Up to 12 weeks of paid parental leave
*Canada coverage differs.
At Magic, we build with inclusion in mind, from our products to our team. We encourage candidates of all backgrounds and identities to apply and are proud to be an equal opportunity employer.
We’re committed to making our hiring process accessible to everyone. If you need assistance or an accommodation during the application process, please complete our Accommodation Request Form.
US Candidates: Magic Labs, Inc. participates in E-Verify to confirm the identity and employment eligibility of all new US hires. For more information, please see the E-Verify Participation Poster and the Right to Work Poster.
